FAQ
Welcome to the Capital Stone Group FAQ page! Below, you’ll find answers to some of the most common questions we receive about our products, services, and processes. If you don’t see your question answered here, feel free to contact us directly.
General Questions
Q: What does Capital Stone Group specialize in? A: We specialize in sourcing and supplying premium stone and tile products, including granite, marble, quartz, quartzite, porcelain slabs, tiles, and pavers. Our services cater to real estate investors, contractors, hotel owners other trade professionals.
Q: Where are you located? A: We’re based in South Florida, and we serve clients throughout Miami-Dade, Broward, Palm Beach Counties and beyond. Contact us for more details about delivery and shipping.
Q: Do you carry inventory? A: We source materials on demand, offering you access to a wide range of premium products without the added cost of warehousing.
Q: Who are your typical clients? A: We work with real estate investors, multifamily building owners, contractors, designers, hotel owners and other professionals in the construction and real estate industries.
Products and Materials
Q: What types of materials do you offer?
A: Our product range includes: Granite, Marble, Quartz, Quartzite, Porcelain Slabs and Tiles, Quartzite, Pavers
Q: Are your materials suitable for outdoor applications? A: Yes! Many of our products, such as granite, quartzite, and pavers, are highly durable and suitable for outdoor use. Contact us for specific recommendations.
Q: Can I request samples of the materials? A: Absolutely. Samples are available upon request to help you make the best decision for your project. Shipping fees may apply. We are also happy to meet you at your jobsite or at our showroom, by appointment.
Q: How do I care for and maintain stone surfaces? A: Maintenance varies by material. Generally, use a mild cleanser and avoid abrasive or acidic substances. We provide detailed care instructions for each product upon purchase.
Order and Delivery
Q: How do I place an order? A: You can browse our collections online and contact us directly to request a quote or place an order. If you have specific requirements, our team will guide you through the process.
Q: How long does it take to receive my order? A: Delivery times depend on the material and location. Typically, orders are fulfilled within 2-4 weeks. We’ll provide an estimated timeline when you place your order.
Q: Do you deliver? A: Yes, we ship materials across South Florida and beyond. Delivery fees and timelines vary depending on your location. Natural and engineered (quartz) slabs can only be delivered to a stone fabrication shop location, where the unloading infrastructure is in place.
Q: Can I track my order? A: Yes, once your order is processed and shipped, we’ll provide tracking information so you can monitor its progress.
Returns and Refunds
Q: What if my order arrives damaged? A: If your order is damaged during shipping, please contact us immediately with photos of the damaged materials. We’ll arrange a replacement or refund, depending on the situation.
Q: Do you offer refunds? A: Refunds are provided for eligible returns or if an order cannot be fulfilled. Please contact us for more details on refund eligibility.
Trade and Wholesale
Q: Do you offer trade or wholesale pricing? A: Yes, we offer special pricing and terms for trade professionals, including contractors, designers, and real estate developers. Contact us to set up a trade account.
Q: Are there minimum order requirements for trade accounts? A: Minimum order requirements vary depending on the product. Reach out to us for specific details.
Custom Projects
Q: Can you source custom stone or tile products? A: Yes! We specialize in sourcing unique and custom materials tailored to your project’s specifications. Let us know your requirements, and we’ll find the perfect match.
Q: Do you provide design consultation services? A: While we don’t offer full design services, our stone and tile team of experts is happy to assist with material selection and recommendations based on your project’s needs.
Contact Us
Q: How can I get in touch with you? A: You can reach us through our Contact Us page, email us at sales@capitalstonegroup.co. We’re here to help with any questions or requests.
Q: What are your business hours? A: Our team is available 24/7 online. Feel free to leave a message, and we’ll get back to you promptly.